InSurvey - Multi-factor authentication activation for all customers – Maintenance details

All systems operational

Multi-factor authentication activation for all customers

Completed
Scheduled for May 12, 2026 at 4:00 AM – 4:45 AMUTC

Affects

Core system services

Under maintenance from 4:00 AM to 4:45 AM

Authentication platform

Under maintenance from 4:00 AM to 4:45 AM

Administration interface

Under maintenance from 4:00 AM to 4:45 AM

Respondent interface

Under maintenance from 4:00 AM to 4:45 AM

Core API

Under maintenance from 4:00 AM to 4:45 AM

Messaging and notification API

Under maintenance from 4:00 AM to 4:45 AM

Updates
  • Completed
    May 12, 2026 at 4:45 AMUTC
    Completed
    May 12, 2026 at 4:45 AMUTC
    Maintenance has completed successfully
  • In progress
    May 12, 2026 at 4:00 AMUTC
    In progress
    May 12, 2026 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 12, 2026 at 4:00 AMUTC
    Planned
    May 12, 2026 at 4:00 AMUTC

    As part of our ongoing security improvements, we will enable Multi-Factor Authentication (MFA) for all customers during the scheduled maintenance window. This change is intended to enhance account security and protect against unauthorized access. Users may be prompted to configure MFA upon their next login after the maintenance is completed.