InSurvey - Partial Service Disruption – Incident details

All systems operational

Partial Service Disruption

Resolved
Partial outage
Started 4 months agoLasted about 4 hours

Affected

Core system services

Partial outage from 8:15 AM to 9:23 AM, Degraded performance from 9:23 AM to 11:46 AM

Authentication platform

Partial outage from 8:15 AM to 9:23 AM, Degraded performance from 9:23 AM to 11:46 AM

Administration interface

Partial outage from 8:15 AM to 9:23 AM, Degraded performance from 9:23 AM to 11:46 AM

Respondent interface

Partial outage from 8:15 AM to 9:23 AM, Degraded performance from 9:23 AM to 11:46 AM

Core API

Partial outage from 8:15 AM to 9:23 AM, Degraded performance from 9:23 AM to 11:46 AM

Messaging and notification API

Partial outage from 8:15 AM to 9:23 AM, Degraded performance from 9:23 AM to 11:46 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.